Return and Refund Policy

Contact Email: Service@rimkraft.com

Overview

At Rimkraft, customer satisfaction is our top priority. We understand that there may be times when you need to return a product. Our return and refund policy is designed to be straightforward and customer-friendly while ensuring that our products are returned in a sellable condition.

Return and Refund Eligibility

Customers are eligible to request a return or refund under the following conditions:

Within 30 days of placing an order, regardless of whether the product has been received.

Condition of Returned Products

To be eligible for a return, the product must be in the same condition that you received it: 

The product should be undamaged and in its original packaging.

The product should be unused and in a resellable condition.

All the original accessories and components must be included.

If the product is not returned in its original condition, is damaged, or missing parts for reasons not due to our error, we reserve the right to refuse a refund or to offer a partial refund.

Requesting a Return or Refund

To initiate a return or refund, please follow these steps:

Email Us: Contact our customer service team at Service@rimkraft.com with your order details and a clear statement of your intention to return the product or request a refund.

Provide Reason: Include a reason for the return or refund request. This helps us continuously improve our products and services.

Return Instructions: We will provide you with the latest instructions and return address. It is important that you follow these instructions to ensure a smooth return process.

Processing Your Return

Upon receipt and inspection of the returned product, we will send you a notification email. We will also inform you of the approval or rejection of your refund.

 

If approved, we will process your refund within 2 business days. After we have initiated the refund, please allow an additional 3-5 business days for the refund to be reflected in your account. The exact timing may vary and is subject to your bank's processing times.

Shipping Costs

You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.

Changes to the Policy

This Return and Refund Policy is subject to change. We will post any changes on our website, and it is your responsibility to review our policy periodically.

Questions

For any further questions or clarifications, please reach out to us at Service@rimkraft.com.